Terms and Guarantees
Privacy and security
The management of "Mayak Hotel" - a branch of JSC "Slavyanka Hotel Complex" takes care of the safety and comfort of its guests. The security service is organized in the hotel, round-the-clock video surveillance is conducted in public areas. For storing valuables, there are free safes in the rooms, as well as a safe at the reception and accommodation desk, free secure luggage storage.
When processing guest data, the administration of the Mayak Hotel - a branch of the Slavyanka Hotel Complex JSC is guided by the Regulation on the Processing and Protection of personal data of Guests Staying in hotels of the Slavyanka Hotel Complex JSC, based on Federal Law 152 "On Personal Data", and strictly follow the articles of this law that allows our guests to be sure that the data necessary for checking into the hotel is provided with reliable protection and will not be used by third parties.
We ask our guests to observe fire safety rules and hotel accommodation rules when staying at the Hotel.
The booking is considered guaranteed if:
- the guest has made a full or partial prepayment in cash, by bank card or by bank transfer;
- a letter of guarantee was received from the customer of hotel services on the official letterhead of the organization.
In this case, the hotel waits for the Guest until 12:00 on the day following the day of the scheduled arrival. In case of late cancellation of the reservation (less than 24 hours before the arrival date), late arrival or no–show of the Guest, from him or from the person - the customer of hotel services, a fee is charged for the actual downtime of the room (room space), in the amount of the cost of one night's stay. If you are late for more than a day, the guaranteed reservation will be canceled.
In all other cases, the booking is not guaranteed.
The booking is considered valid from the moment the Guest (other person – the customer of hotel services) receives a confirmation of the hotel containing information, including the category (type) of the booked room, its price, booking conditions, and the length of stay at the hotel. The guest (other person – the customer of hotel services) has the right to cancel the application in the manner and time specified by the hotel in the notification of booking confirmation.
Types of tariffs and cancellation rules
The hotel operates at dynamic rates. The dynamic tariff is formed according to the approved main Price List with official open prices and the Sales Policy, which specifies the rules for the application of tariffs.
Depending on the load, seasonality, competitive environment, all prices and offers can be:
- changed without notice;
- limited in time, availability and validity periods;
- confirmed under other conditions and restrictions.
The price is guaranteed to the Guest after the booking is made and the guest is informed verbally or the booking confirmation number is sent.
The price does not include any unforeseen expenses and services that the Guest can use during his stay at the hotel.
The main types of tariffs:
Basic tariff without meals, basic tariff with breakfast, basic tariff with breakfast and dinner – tariffs published by the hotel in open sales sources, which can be applied to all booking channels: for direct booking, when booking through online systems (OTA), through intermediary companies, contractors, as well as for companies with which there is no contractual relationship.
It is possible to cancel the booked room without penalty no later than 24 hours before the arrival date. In case of no-show or cancellation of the booked room less than 24 hours in advance, a fine of 100% of the cost of the first night will be charged
Non–refundable rate - the rate with the maximum possible discount available at the time of booking. Also, this rate is used by the hotel during periods of high load.
Making a full prepayment of 100% is mandatory. The reservation is valid only after the full prepayment has been made. In case of no-show, change of booking details (period of stay, room category, number of people, etc.), the paid cost will not be refunded.
PLEASE NOTE THAT IN CASE OF PREPAYMENT BY BANK CARD, YOU WILL NEED TO PRESENT THE BANK CARD USED FOR BOOKING AND THE IDENTITY DOCUMENT OF THE CARDHOLDER UPON ARRIVAL. THE HOTEL HAS THE RIGHT TO REFUSE TO CHECK IN IN THE ABSENCE OF THE NECESSARY DOCUMENTS OR IF THE WRONG GUEST ARRIVES FROM WHOSE CARD THE PAYMENT WAS WITHDRAWN.