Where can I book a room at the best price?Answer:
On our official website, we guarantee the lowest cost.
Why do rooms in the same category cost differently on different days?Answer:
Our hotel uses dynamic pricing. This means we can raise or lower prices depending on hotel load and the level of demand. You can see the current cost of rooms and services on the hotel website or clarify it by phone.
What discounts are available at your hotel and how do I use them?Answer:
You can read about current promotions and special offers in the «Special offers» section. We have birthday promotions, discounts for early booking and long stays, special rates for business travelers.
Can the hotel cancel my booking?Answer:
For non-guaranteed bookings (i.e. without prepayment), the administrator on duty will contact all guests one day prior to arrival by the telephone number provided during booking to confirm their arrival. According to the hotel rules, if the administrator was unable to reach a guest, a non-guaranteed booking can be canceled in case of high occupancy.
Can I cancel my own booking?Answer:
You can cancel your booking by phone 8 4012 95 36 69. If you cancel your booking less than one day prior to arrival, the hotel reserves the right to withhold the cost of the first night.
What time is check-in and check-out at the hotel? Is early check-in or late check-out possible?Answer:
Check-in time - 14:00, check-out time - 12:00 (local time). Early check-in and late check-out are paid services and are confirmed only if rooms are available. You can learn about the possibility of early check-in and late check-out by calling the hotel administrator. We also have a free storage room, which you can use if necessary.
What documents do I need to check in? Is it possible to check in with a driver's license? Do I need documents for a second guest?Answer:
Check-in is carried out only if all guests present the original identity document:
- passport of a citizen of the Russian Federation, which certifies the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
- passport of a citizen of the USSR, which certifies the identity of a citizen of the Russian Federation, until it is replaced by a passport of a citizen of the Russian Federation within the prescribed period;
- birth certificate – for a person under 14 years of age;
- passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation – for a person permanently residing outside the Russian Federation;
- passport of a foreign citizen or any other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
- temporary identification of a citizen of the Russian Federation;
- document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;
- temporary residence permit for a stateless person;
- residence permit of a stateless person;
- travel document issued to a person recognized as a refugee in the territory of the Russian Federation in accordance with the procedure established by federal law;
- migration card, visa, valid for the period of stay in the hotel (in accordance with the requirements of migration legislation). If hotel employees find violations of the terms of stay, registration on the territory of the Russian Federation, other violations of immigration laws committed by these persons, the hotel has the right to refuse the Guest to check-in at the hotel.
What accounting documents do you provide?Answer:
If you paid through an intermediary, i.e. a travel agency or booking website, all documents are provided by the intermediary.
If you paid at the hotel, the administrator will give you a fiscal and informational checks, if necessary, we can prepare for you a certificate of accommodation on the official letterhead of the hotel. Please inform us in advance if you need this certificate.
If you paid on the hotel website, you will receive an electronic receipt by mail, and if necessary, we can prepare you a certificate of accommodation on the official letterhead of the hotel.
If your stay was paid by a company (a legal entity directly to the hotel), we will send all the closing documents by e-mail. You can take the originals from the administrator if you have a power of attorney. Otherwise, the originals are sent to the mailing address of the organization.
How many floors in the building? Is there an elevator?Answer:
Our hotel is a five-story building without elevator. If you have heavy bags, we can help you with lifting your luggage. When booking a room, you can also specify that you need a room on a certain floor, the administrator will try to take your comments into account.
Can I invite guests to my room?Answer:
Yes, your guests can stay free of charge in your room up to 23:00, their further stay is only possible with their check-in and extra charge.
Can I live with my pets?Answer:
Unfortunately, accommodation with animals is strictly forbidden.
Can I smoke in my room?Answer:
Smoking in the entire hotel is prohibited by the Decree No. 15-FZ dated February 23, 2013. In case there is evidence of smoking, there will be a fee for cleaning the room from the smell of smoke in the amount of 1500 rubles.
Are there towels in the rooms? How often are they changed?Answer:
Each room comes with a set of 3 towels per guest. Bed linen and towels are changed every 3 days. We can do additional cleaning with a change of linen on any day on guest's request, the actual cost of the service can be checked with the administrator on duty.
What else do you have besides towels?Answer:
The bathroom has soap dispensers near the sink and shampoo gel in the shower cubicle. You can buy everything else from the front office of the hotel or in stores near the hotel.
Is it possible to book excursions through you?Answer:
You can ask the administrator for help. You will be told about the most interesting excursions from different travel agencies, and helped to sign up if necessary.
Where is the nearest bus stop?Answer:
The nearest bus stops are 450 meters away. Also in a couple of 2 minutes' walk there is an electric train station to the maritime cities of the region - Svetlogorsk and Pionersk.
How far from the hotel is the airport and train station?Answer:
Khrabrovo Airport is 25 km away from the hotel, Yuzhny Railway Station is 8 km away, Severny Railway Station is 4 km away.
Are there any cafes and restaurants nearby?Answer:
In walking distance there are pizzerias Peperoncino, Papa Beppe, Yakitoria (sushi and rolls), Kaliningrad-Tashkent with Italian and Uzbek cuisine, Britannica with European cuisine.
How far from the center are you?Answer:
We are located in a quiet area of the city, the distance to the city center - Pobedy square is only 3 km.
Do you have Wi-Fi at the hotel?Answer:
Yes, there is free Internet access in all rooms and throughout the hotel. An additional registration in your browser by phone number via SMS or call code* is required.
*in accordance with the Federal Law No. "On Communications" dated July 07, 2003
Do you have a parking lot?Answer:
There is no parking inside the hotel, you can leave your car in the parking lot to the left of the main entrance of the hotel. Pay attention to the road signs. The hotel is not responsible for the safety of cars.
Do you have drinking water in the rooms? Can I drink tap water?Answer:
There are coolers with cold and hot water on the 2nd, 3d and 4th floors. A mug and saucer set is in every room. We strongly advise against drinking tap water.
Is there a storage room at the hotel?Answer:
Yes, if necessary, you can leave your luggage in the free storage room, for this, please contact the hotel administrator on duty.
Do you have a shuttle service? How much does it cost?Answer:
Unfortunately, we do not provide shuttle service. You can always take a taxi or use public transportation. The administrator on duty will tell you how to get to our hotel from any part of the city.
Is there air conditioning in the room?Answer:
Unfortunately, there is no air conditioning.
Are there slippers in the rooms? Can I buy them from the administrator?Answer:
Slippers are not provided in the rooms, you can buy them in a store nearby.
Is there a cafe at the hotel? Can I eat there?Answer:
Yes, there is a cafe on the first floor of the hotel where you can order breakfasts/lunches/dinners.
What is the schedule for the cafe?Answer:
The cafe works from 07:30 to 21:00. If you plan an early check-out or a late check-in, you can notify the waiter, you will be prepared a lunch box, if necessary.
What is included in breakfast?Answer:
Breakfast is served from 07:30 to 11:00 using the smorgasbord system. Guests are offered a variety of porridges to choose from, cheese and meat platter, salads to choose from, various hot dishes, seasonal fruits and vegetables, pastries, cold and hot drinks.
Are meals included in the accommodation?Answer:
When booking you will be offered several options for rates - with and without meals, you can always choose what you need.