Where can I book a room at the best price?Answer:
On our official website, we guarantee the provision of the lowest cost.
Why can a room of the same category cost differently on different days?Answer:
Our hotel uses dynamic pricing. This means that depending on the load of the hotel and the level of demand, we can raise or lower prices. You can see the current cost of rooms and services on the hotel's website or check by phone 8 4012 95 36 69.
What discounts are available in your hotel and how to use them?Answer:
You can get acquainted with the current promotions and special offers in the "Special Offers" section. We have birthday promotions, discounts for early booking and long stays, there are special rates for business travelers.
Can the hotel cancel my booking?Answer:
In case of non-guaranteed booking (that is, without advance payment), the administrator on duty contacts all guests the day before arrival by the phone number specified at the time of booking to confirm their arrival. According to the rules of the hotel, if the administrator could not reach the guest, the non-guaranteed reservation can be canceled in case of high load
How can I cancel my booking?Answer:
You can cancel your reservation by calling 8 4012 95 36 69. If the booking is cancelled less than one day before arrival, the hotel reserves the right to withhold the cost of the first day.
What time is the check-in and check-out of the hotel? Is early check-in or late check-out possible?Answer:
The estimated time of arrival is 14:00, departure is 12:00. Early check-in and late check-out are paid services and are confirmed only if there are available rooms. You can find out about the possibility of early check-in and late check-out at the reception by phone 8 4012 95 36 69. We also have a free luggage storage, which you can use if necessary.
What documents are needed for settlement? Is it possible to check in with a driver's license? Do I need documents for the second guest?Answer:
Check-in at the hotel is carried out only if all guests present the original identity document: passport of a citizen of the Russian Federation, birth certificate for children under 14 years old, passport for foreign guests. It is not possible to check in with a driver's license.
What accounting documents do you provide?Answer:
If you paid through intermediaries, that is, a travel agency or a booking website – all documents are provided by an intermediary.
If you paid at the hotel, the administrator will give you fiscal and information checks, if necessary, we can prepare a certificate of accommodation for you on the official letterhead of the hotel. We ask you to warn us in advance about the need for this certificate.
If you paid on the hotel's website, an electronic receipt is sent to your email, if necessary, we can prepare a certificate of accommodation for you on the official letterhead of the hotel. If your accommodation was paid for by a company (a legal entity directly to the hotel), we will send all the closing documents by e–mail, you can pick up the originals from the administrator if you have a power of attorney. Otherwise, the originals are sent to the postal address of the organization.
How many floors are there in the building? Is there an elevator?Answer:
Our hotel is a five-storey building without an elevator. If you have heavy bags, we will help you with lifting luggage. You can also specify when booking that you need a room on a certain floor, the administrator will try to take into account your comments if possible.
Can I invite guests to the room?Answer:
Yes, your guests can stay in your room for free until 23:00, further stay of guests is possible only with their registration and additional payment for accommodation.
Is it possible to stay with pets?Answer:
Unfortunately, pets are strictly prohibited.
Is it possible to smoke in the rooms?Answer:
Smoking in the entire hotel is prohibited by Decree No. 15-FZ of 02/23/2013. In case of detection of signs of smoking, a payment is provided for cleaning the room from the smell of smoke in the amount of 1,500 rubles.
Are there towels in the rooms? How often do they change?Answer:
Each room is equipped with a set of 3 towels for 1 guest. Bed linen and towels are changed once every 3 days. At the request of the guest, we can do additional cleaning with a change of linen on any day, you can check the actual cost of the service with the receptionist on duty.
What else besides towels is available from hygiene supplies?Answer:
In the bathroom there are dispensers with soap near the sink and shampoo-gel in the shower. Everything else you can buy from the hotel administrator or in shops near the hotel.
Is it possible to order excursions through you?Answer:
You can contact the administrator for help, they will tell you about the most interesting excursions from different travel agencies, and help you sign up if necessary.
Where is the nearest bus stop?Answer:
The nearest bus stops are 450 meters away. Also 200 meters away there is an electric train station to Svetlogorsk and Pionersk – the main resort towns of the region.
How far is the airport and railway station from the hotel?Answer:
Khrabrovo Airport is 25 km away. from the hotel, the Southern railway station is 8 km away, the Northern railway Station is 4 km away.
Are there any cafes and restaurants nearby?Answer:
In walking distance there are pizzerias Peperoncino, Papa Beppe, Yakitoria (sushi and rolls), Kaliningrad-Tashkent with Italian and Uzbek cuisine, Britannica with European cuisine.
How far from the center are you?Answer:
We are located in a quiet area of the city, the distance to the city center - Victory Square is only 3 km.
Is there Wi-Fi in the hotel?Answer:
Yes, it is possible to connect to the MK-GUEST network for free in all rooms and throughout the hotel. Additional registration is required in your browser by phone number via SMS or call code*.
*in accordance with Federal Law No. 126 "On Communications" dated July 07, 2003
Do you have parking?Answer:
There is no parking on the territory of the hotel, you can park your car in the parking lot to the left of the main entrance of the hotel. Pay attention to road signs. The hotel is not responsible for the safety of cars.
Do you have drinking water in your rooms? Is it possible to drink tap water?Answer:
On the 1st and 3rd floors there is a cooler with cold and hot water. There is a tea pair in each room. We strongly do not recommend drinking tap water.
Is there a luggage storage?Answer:
Yes, if necessary, you can leave things in the free luggage room, for this, please contact the hotel administrator on duty.
Do you have a transfer? How much does it cost?Answer:
Unfortunately, we do not provide transfer services. You can always use a taxi service or get there by public transport. The receptionist on duty will tell you how it is more convenient to get to our hotel from any part of the city.
Is there air conditioning in the room?Answer:
Unfortunately, there are no air conditioners.
Are there slippers in the rooms? Can I buy them from the administrator?Answer:
The presence of slippers in the rooms is not provided, you can buy them at a nearby store.
Do you have a cafe? Is it possible to eat there?Answer:
Yes, there is a cafe on the ground floor of the hotel where you can order breakfast/lunch/dinner.
What is the cafe's work schedule?Answer:
The cafe is open from 07:30 to 21:00. If you have an early check-out or a late check-in planned, you can notify the receptionist on duty or the waiter - a lunch box will be prepared for you if necessary.
Is food included in the accommodation?Answer:
When booking, several fare options will be available to you – with or without meals, you can always choose the one you need.
What is included in the breakfast?Answer:
Breakfast is served from 07:30 to 11:00 according to the Buffet system. Guests are provided with a variety of cereals to choose from, cheese and meat cuts, salads to choose from, various hot dishes, seasonal fruits and vegetables, pastries, cold and hot drinks.