Residence rules

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Residence rules

Rules of accommodation

These rules establish the procedure for settlement, accommodation and provision of hotel services at the Mayak Hotel - a branch of the Slavyanka Hotel Complex Joint Stock Company.

Official check-in and check-out time

Official check-in and check-out time Check-in of guests at the hotel is carried out from 14.00 p.m. local time. Check-out time (check-out time) is 12:00 local time. At the end of the stay, no later than the check-out time, the Guest is obliged to vacate the room and take out his belongings.

If you wish to extend your stay, the Guest must inform the administrator of the reception and accommodation service no later than 2 hours before check—out time - 12:00 local time. The extension of the stay in the same room is possible only if there is no confirmed reservation for it in favor of third parties.

Early check-in and late check-out

If the Guest checks in before the set check-in time (early check-in) and then stays at the hotel for at least a day, the room fee for the period from check-in time to check-in time is charged in an amount not exceeding the half-day fee.

If the period from the time of check-in to the time of arrival is more than 12 hours, the accommodation fee will be charged to the Guest in the amount of the cost of the day.

When placing a Guest after the time of arrival and departure the next day before the check-out time (stay less than a day) - he will be charged for accommodation in the amount of 100% of the cost of one night's stay.

If the Guest stays late at the hotel, he will be charged in the following order:

from 18:00 to 00:00 – 50% of the cost of one night stay;
after 00:00 hours — payment for one day of stay.

Accommodation with children

Children under the age of 3 stay free of charge. A baby cot is provided free of charge upon prior request (if it is available at the time of arrival).

For adults and children from 3 years on request, it is possible to provide an additional place – a double sofa. The cost of an extra bed for children from 3 years old is 600 rubles/day. The power is not included.

Registration at the hotel of minors under the age of 14 is carried out on the basis of identity documents of their parents (adoptive parents, guardians), accompanying person(s), provided that such accompanying person(s) provide the consent of legal representatives (one of them), as well as birth certificates these minors.

Registration in the hotel of minors aged from 14 to 18 years in the absence of legal representatives being near them is carried out on the basis of identity documents of these minors, subject to the consent of legal representatives (one of them).

If minors (clauses 6-7 of these Rules) are unaccompanied by parents (adoptive parents, guardians), or if their accompanying person (persons) cannot provide the hotel employee with the original document certifying his authority to accompany a minor, the hotel has the right to refuse such a minor and an unauthorized accompanying person (persons) in check-in and hotel accommodation, even in case of guaranteed booking.

Conditions and cost of providing additional seats

In any room, it is possible to provide an additional place upon prior request – a double sofa.

The cost of an additional seat is 600 rubles/day without meals.

Check-in rules and necessary documents for registration

The Guest's check-in at the hotel is carried out upon presentation of an identity document issued in accordance with the established procedure:

passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
passport of a citizen of the USSR, certifying the identity of a citizen of the Russian Federation, before replacing it with a passport of a citizen of the Russian Federation within the prescribed period;
birth certificates - for a person under the age of 14;
passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation - for a person permanently residing outside the Russian Federation;
passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;

a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;
permits for temporary residence of a stateless person;
residence permit of a stateless person;
refugee certificates;
a travel document issued to a person recognized as a refugee in the territory of the Russian Federation in accordance with the procedure established by federal law.

The guest is obliged to fill out a questionnaire with a detailed design of all the items available in it in accordance with the data of the identity document, sign it with his own hand and indicate the date of filling.

Rules of payment for accommodation

Payment for accommodation and services at the hotel is carried out at prices according to the price list approved by the hotel management. Payment is made in rubles, in cash, by wire transfer under the booking agreement or using settlement (credit) cards. Check-in to the hotel is made only after making an advance payment for the entire estimated period of stay. The final bill for the services rendered is issued upon the guest's departure.

There is a way to make a prepayment by bank card:

Through the booking module when making a reservation online on the hotel's website.

In this case, payment by card takes place online via the Internet acquiring established in the booking form.

Bank requisites

Joint Stock Company "Slavyanka Hotel complex"

Location: 129110, Moscow, Suvorovskaya pl., 2

Postal address: 129110, Moscow, Suvorovskaya pl. 2, p. 3

OGRN 1097746240987, TIN 7702706914, CHECKPOINT 770201001

"Mayak Hotel" - branch of JSC "Slavyanka Hotel Complex"

Location: 236023, Kaliningrad, Soldatskaya str., 2

TIN 7702706914, CHECKPOINT 390643001

Bank: F. OPERA of VTB Bank (PJSC) in St. Petersburg

r/s No. 40702810877020001455

k/s No. 30101810200000000704

BIC 044030704

Hotel accommodation rules

For staying Guests, the entrance to the hotel is carried out by a guest card.

When leaving the hotel, the Guest must hand over the room key card to the reception and accommodation service.

At your request and with the permission of the hotel administrator, visitors invited by you can stay in the room from 8.00 to 23.00 hours. A pass to the visitor's entrance to the hotel must be issued at the receptionist on duty upon presentation of the visitor's identity document no later than 22.00 hours. In case of a delay of visitors in the guest's room after 23:00, these persons must be registered and registered to move into the guest's room or another available room, according to the price list approved by the hotel. The resident Guest is obliged to bear responsibility for the actions of visitors invited to his room, including responsibility for causing damage, violation of the rules on the prohibition of smoking, refusal to pay for services provided by the hotel to these persons.

Smoking is prohibited in the hotel. The cost of additional cleaning of the room from the smell of smoke is 1,500 rubles.
In case of your absence, no unauthorized persons should be in the room, it is forbidden to give them a key card or room keys.
Do not leave valuables in the room.
Do not disturb the hotel guests, observe silence and public order. After 23.00 h. mute the sound of the TV and radio.
It is not allowed to keep animals, birds, reptiles, etc. in the room.
It is forbidden to bring and store bulky items, explosive, flammable, toxic, narcotic materials and substances in the rooms.
When leaving the room, do not forget to close the water taps, windows, and turn off all electrical appliances.

The hotel is not responsible for the work of city services (emergency shutdown of electric and thermal energy, water supply).

Conditions of the linen change mode:

in standard rooms – 1 time in 3 days;

The hotel has the right to terminate the contract for the provision of hotel services unilaterally or refuse to extend the period of stay, or evict the guest, in case of violation by the guest and / or persons invited by him of these rules of accommodation, late payment of hotel services, causing material damage to the hotel and / or third parties located on the territory of the hotel.

The guest is liable in accordance with the procedure established by the law of the Russian Federation for causing material damage to the property of the hotel in the amount established by the price list approved at the hotel at the time of the claim, as well as for damage caused to the life, health of staff, violation of the rules on the prohibition of smoking. The damage is reimbursed on the spot, before the guest leaves the hotel.

The hotel administration reserves the right to visit the room without the consent of the guest in case of smoke, fire, flooding, as well as in case of violation by the guest of these rules of accommodation, public order, the order of use of household appliances, as well as in cases where there is reason to believe that the guest needs emergency medical care.

In case of complaints from guests, the hotel administration takes all possible measures to resolve the conflict provided for by the current legislation of the Russian Federation.